Contracts Guide

As of: November 2020

Where to find contracts

Server Locations:

1. PWEB Contracts Server Locations:

   • BigSource\banks_source_ jSource IDS
     or
   • BigSource\banks_source _ BIG GTI IDS

2. Banno Contracts Server Location:

   • BigSource\banks_source _ BANNO Contracts

Contract Explanations

1. Current Term Expiration:

   • If a FI reaches out asking about when their current contract expires, the "Term & Termination" can be found under the Standard Terms and Conditions" section of the contract. "Implementation Date" = Launch Date
     • New Banno Contract Example:
       
       
     • Old T8 Contract Example:
       
       
   • The Launch Date can be found in Slate:
     
     
   • The Initial Term, Renewal Term, and Current Term Expiration can also be found in Slate by clicking the "Contract" link.
     
     
   • If the Current Term expiration date is incorrect in Slate, or the Current Term Expiration date has past, and the bank has not sent a termination letter. You can recalculate based on their Term conditions in their contract.
     • For example, this bank:
       
       
     • Their initial term agreement was for 5 years and will automatically renew for an additional 5 years unless they send a notice of termination 90 days prior to end of term.
     • Their Launch Date was 8/5/2015:
       
       
     • Their initial 5 year term ended on 8/5/2020, so their Current Term Expiration date needs to be updated in Slate to be 8/5/2025.
       
       
       
   • If the FI submits notification of termination - Link is coming soon!

2. D&D Time/Maintenance Hours:

   • A FI’s D&D/Maintenance Hours can be found in several places. The newer Banno contracts have them listed in the first couple pages.
     
     
     
   • Older Banno contracts have an "Additional Design and Development Agreement". Typically, the last page of the contract.
     
     

3. Hourly Rates:

   • Effective June 1st, 2019, the hourly rate for development work changed to $250/hour from $195/hour.
   • Rate increase was not applied to FI’s with a contractually agreed upon rate or FI’s who are currently billed at the $125/hour rate.

FAQ’s:

1. Client Requested Contracts.

   • If a client requests a copy of their contract, make sure it’s signed before sending to client. If it’s not signed, send an email to Emily Gershbein - EGershbein@jackhenry.com for a signed version.

2. What to send to Sales vs What to send on as an addendum

   • If a client is wanting to add a new product, this always goes to sales.
     • For example, adding banno marketing, DQM, contentwriting/seo
     • Another example is an older client adding a SSL (if they don’t already have an existing SSL)
   • Examples of what can be an addendum:
     • Adding a multi-domain cert/adding another domain to their existing cert
     • This just updates their monthly payment so it’s an adjustment on their contract billing.

If you have any questions or need clarification regarding a FI’s contract you can contact: Emily Gershbein - EGershbein@jackhenry.com