Slack Channels · Banno Docs

Client Web Admins (our team)

Slack Channel(s):
- #org-content-support
  This is where you can ask questions or make announcements to the CWA team. Also check the channel’s pinned messages for frequently visited topics.
- #team-content-dns
  Ask questions about DNS issues or ongoing discussion for specific requests. Not the place to submit DNS requests – see this knowledge-base article.
- #team-content-ssl
  Ask questions about SSL issues or ongoing discussion for specific requests.
jSource Group Name(s):
- Web Solutions Customer Care [PWEB_CC195]
  This is the preferred group for cases our team is responsible for.
- Web Solutions Customer Care After Hours [PWEB_CC_AH]
  Same as the above – but outside of standard business hours.
- Web Solutions Customer Care 160 [PWEB_CC160]
  The name references outdated billing conventions.
Email Address(es): WebSol CC Agents ccagents@jackhenry.com
This can be used to ask questions or make announcements to the CWA team – not used as often as Slack, it really just depends on the situation.
SharePoint Folder: CWA Docs
This is where you will find some documentation pertinent to our team as well as the Banno SSL spreadsheet and ongoing projects.
Banno Docs Page: Content Support
Here you will find a list of team members and our documentation library – you will find lots of useful info here from handling certain issues to using different tools. Be sure to check out our PTO Policy!

Slack Channel(s):
- #org-content-website-updates
  Where you would discuss specific cases concerning the dev team. Notify the team you submitted an ASAP case, ask if a case can be picked up, etc.
- #org-content-dev
  Where you would ask general questions, like if something is possible, how we go about it, who to contact for certain things etc.
jSource Group Name(s)
- Web Solutions Banno Developers [PWEB_BNDEV]
  Where you would send cases needing a quote or work done for Banno sites.
- Web Solutions Customer Care Developers [PWEB_CCDEV]
  Where you would send cases needing a quote or work done for RedDot sites.
Banno Docs Page: Content Development
Where you will find a list of associates on the pre-live and post-live (support) dev teams, and all sorts of documentation – mostly geared toward those team members but some is useful for us too.

Slack Channel(s): #org-content-design
Where you can ask general web design related questions or bring attention to specific cases regarding design work.
jSource Group Name(s): Web Solutions Banno Designers [PWEB_BNDES]
Where you would send cases needing a design quote or work.
Banno Docs Page: Content Design
Where you will find a list of associates on the pre-live and post-live (support) dev teams, and all sorts of documentation – mostly geared toward those team members but some is useful for us too.

Slack Channel(s): #org-content-implementation
This is where you would as the implementation coordinators (aka PCs) questions ranging from general pre-live setup to case/client specific agreements etc.
jSource Group Name(s): Web Solutions Project Coordinators [PWEB_DEV]
I have never actually seen this used as most issues needing PC involvement are handled through direct messages or email, but it’s there. I would suggest making a post in Slack before transferring a case to this group.
Banno Docs Page: Web Solutions Implementation
Find a list of associates on this team and a few articles that may be relevant to our team. The PCs handle a lot of similar things we do – just during the pre-live process.

Slack Channel(s):
- #prod-content
  This is where you can ask general questions regarding CMS functions and issues or refer to potential or existing cases.
- #org-curry
  This is where you would discuss general topics or potential Jira issues regarding forms or ATM feeds for Banno sites.
- #org-banno-retail-support
  This is where you would ask general questions regarding Banno Mobile or Banno Online functions and issues or bring attention to specific cases.
jSource Group Name(s):
- Banno Support [BNO_SUP]
  This is where you would send cases concerning the Banno Mobile or Banno Online products – sometimes cases get sent to us that are really in their wheelhouse.
- Banno Support - After Hours [BNO_SUPAH]
  Same as the above – but outside of standard business hours.

Slack Channel(s): #prod-marketing
Where you can ask general questions related to marketing or refer to specific cases or client resources and agreements.
jSource Group Name(s):
- Banno Marketing Support [BNO_MKTSUP]
  This is where you would send cases concerning the Banno Marketing products – sometimes cases get sent to us that are really in their wheelhouse.
- Banno Marketing Support - After Hours [BNO_MKTAH]
  Same as the above – but outside of standard business hours.

Slack Channel(s): #prod-monitor
Where you can ask general questions related to Monitor or refer to specific cases or client resources and agreements.
jSource Group Name(s):
- Banno Monitor Support [BNO_MONITOR]
  This is where you would send cases concerning the Banno Monitor product.
- Web Solutions Customer Care - After Hours [PWEB_CC_AH]
  Same as the above – but outside of standard business hours.

Slack Channel(s):
- #org-ground-control
  This is where you can get assistance with questions or issues concerning mac platform, hardware and software.
- #org-launch-control
  This is where you can bring attention to cases concerning technical components of customer site launch, SQL scripts, customer cert management, and customer DNS.
- #org-certbot-support
  This is where you can report or ask about SSL certificate issues. Please tag @launch-control for any questions or issues.
- #org-apollo
  This is where you can go if you are needing assistance with accounts or permissions.
jSource Group Name(s): Banno Tech Ops [BNOTECHOPS]
This is where you would send cases for re-directs, SSL renewals for Banno sites.