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Banno Retention Policies

** UPDATE: 12/6/2024 ** This page should no longer be used or shared for audit purposes. Office of the CTO associates review and adhere to the JH Records Retention and Destruction Policy and the Banno Business Unit Supplemental Data Retention Policy. All OCTO associates confirm that they have reviewed this policy as well as changes to it as they are published in the My Policy Center.


  1. Correspondence (including letters, facsimiles, and notes)
    • Correspondence is performed primarily through email and instant messaging. Facsimiles as delivered electronically through email. Letters and notes not delivered through email are extremely rare. The existing JHA retention policy is followed for any non-electronic delivery of letters, facsimiles and notes.
  2. Contracts
    • All contracts are stored in Synergy and maintained by the JHA records and information management group.
  3. Facility, Property, Security and Travel Records
    • Banno retains facility visitor logs for 1 year
    • Employee Access records are delivered by email to Banno by JHA Asset Protection
  4. Software Research and Development documents
    • All research and development documents are stored in Google Drive, Invision, Github and Jira by Atlassian for the life of the Product + 3 years.
  5. Software QA documentation
    • All QA documentation documents are stored in Google Drive for the life of the Product + 3 years.
  6. Source Code
    • All source code is stored in Github with no plan for their destruction.
  7. Support Documentation
    • All support documentation (source materials) is stored in Google Drive for the life of the Product + 3 years.