Welcome to JH Digital!
WE’RE EXCITED TO BE ADDING YOU TO OUR TEAM! WE HOPE TO MAKE THE ONBOARDING PROCESS AS SMOOTH AS POSSIBLE, SO WE’VE PUT THIS DOC TOGETHER AS A WAY TO HELP MITIGATE PAIN POINTS THAT COME ALONG WITH ALL NEW POSITIONS.
A Little Bit About Us
Banno was initially a startup company that was acquired by Jack Henry in 2014. Culture is HUGE here! We’re very fortunate to have extremely talented and intelligent people working here. As an implementation coordinator/technical support representative for the Banno product, you will interact with almost all of the Digital teams. You’re joining us during an exciting time of growth and maturity. To better acclimate yourself with Banno and our culture, we highly suggest checking out “How we work”
Glance At The Next Few Weeks
Your first week you’ll be completing your new employee orientation training. When this is done, there is additional training for a corporate-wide system called jSource that you’ll also need to complete. Team members will show you an overview of both the implementation and support processes, and the tools used by each team.
Slack
Slack is what we use for inter-office chat. You’ll want to make sure and join the team-implementation and team-support channels. There will be others you’ll want to join, but this is a good starting place. The org-prod-mgmt channel is a great place to ask questions. By asking questions in a central channel, it gives multiple people the opportunity to weigh in, and others can learn too by seeing the responses. Also! Don’t forget to add a photo of your smiling face and a title in the profile so teams know who you are :)
https://docs.banno.com/onboarding/tools/#slack
Microsoft Teams (Implementation and Support)
Chat with other Jack Henry associates outside of Banno. The greater JHA organization recently migrated to the Office 365 platform which has introduced the MS Teams platform that is much more similar to slack. This is primarily needed to engage external from our business unit. For most day-to-day chat you will be using Slack :)
Sites/Tools you’ll want to set up and bookmark as you have downtime:
Trello (Implementation and Support)
Task and project management
JIRA(Implementation and Support)
Issue triage, idea submission
jSource (Implementation and Support)
Customer cases and communication Speed Training
DataDog (Implementation and Support)
System log reviewing
Banno Enterprise (Implementation and Support)
This is the Banno admin portal
Fetch Reporting (Implementation and Support)
Various information gathering and troubleshooting
Terminal (Implementation and Support)
Application used for various tasks.
LastPass (Implementation and Support)
Credential management tool
Flycut (Implementation & Support)
Suggested clipboard manager
DBeaver (Implementation & Support)
Tool utilized to access tables of data
Gifs - EVERYONE needs this!
Use the Banno Platform!
You’ll also want to download our Banno Mobile Ovation/Optimus mock app and start playing around with it! Once you’ve downloaded the app, let us know and we’ll provide you credentials to login!
Here is the link to the app on the Play Store: https://play.google.com/store/apps/details?id=com.banno.ovationbank4&hl=en_US https://play.google.com/store/apps/details?id=com.banno.optimus
Here is the link to the app on the App Store: https://apps.apple.com/us/app/banno-mobile-ovation/id1015503505 https://apps.apple.com/us/app/banno-mobile-optimus/id1019827404
Here is the online URL https://my.ovation-fi.com/login https://my.optimus-fi.com/login
Important Documents to Bookmark
SLA notification subscription Click “Subscriptions” in the header navigation to access and select the products for which you want to receive notifications